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Policies and Guidelines
Security
Security is a very important concept when doing business on the web. At emotorstore.com we have taken steps to protect our customers and our company against intrusive and illegal behavior. Within emotorstore.com, there are certain functions that will require you to enter user name and password information to access your personal order history, customer information and purchasing information. To protect this data from being readable anywhere on the web, we have implemented the Secure Socket Layer (SSL) technology that allows information to be encrypted during transmission over the web. In short, it will protect you from having your password or other sensitive information (such as credit card numbers) stolen by someone "snooping" the web. In addition, we have selected Verisign as our credit card processor. Verisign technology is state of the art, and uses a very strong encryption method called triple-DES to protect the information as it moves between the emotorstore.com computers and the Verisign systems. In summary, we have taken all the reasonable steps that we can to ensure that your shopping experience is safe, efficient, and worthwhile.
Privacy
Confidentiality is a serious issue in today's evolving information age. Obviously, it is necessary that we know certain information about our customers to allow us to successfully accept and deliver orders. And, the more we know about our customers, the more likely it is that we can use our 45+ years of experience to your benefit. But you the customer needs to have the confidence in us that we will use the information provided to our mutual benefit. At emotorostore.com, we can assure you that the information you provide as part of the registration process and any additional information gathered over time, will be used for the purposes of conducting our business, and will not be provided to outside organizations.
Shipping Policies
The products currently available within emotorstore.com are considered "normal stock items" that we inventory at one or more of our branch offices. Therefore, in most cases, we can ship them to you quickly so that your repairs can be completed in the minimum amount of time. emotorstore.com is normally "open for business" 24 hours per day, 7 days per week, which means you can place orders at your convenience. After an order is placed, we will make every effort to ship the products within one business day using the delivery method you specified on the order. Some shipments may take two business days to ship depending upon the warehousing location. And, of course, we may occasionally be out of stock on an item. In all of the above cases, emotorstore.com personnel will contact you when we process the order, and inform you of the anticipated shipping date. The primary means of contact is e-mail. However, we may choose to contact you by phone or fax.
PurchasingTerms & Conditions
The Terms & Conditions associated with orders placed on the emotorstore.com web site can be viewed by clicking here.
Return Policy
emotorstore.com wants you to be completely satisfied with your purchase. If, for some reason, you wish to return the products you have purchased from us, the following guidelines will apply:
- Items that are normally stocked by emotorstore.com can be returned within 30 days from the purchase date. There will be no re-stocking charge if the product is returned in it's original container un-used. The customer shall be responsible for the shipping and handling costs of the originating shipment and the shipment of the returned products.
- Any normally stocked item not returned in the original container and/or requiring testing or inspection will be subject to a 20% re-stocking charge in addition to the shipping and handling charges.
- Items returned that are non-stock at emotorstore.com will be subject to the manufacturers restocking fee's and shipping charges (if applicable).
- emotorstore.com reserves the right to refuse a return if the product is not in new, un-used and resellable condition.
Contact Information
If you have any problems or questions, and would prefer to talk directly with a customer representative, you may reach us at:
Dreisilker Electric Motors
352 Roosevelt Road
Glen Ellyn, IL 60137 / USA
Normal business hours:
7:30 a.m. to 5:30 p.m. (Monday - Friday), Central Time.
8:00 a.m. to Noon (Saturday)
Telephone: 630-469-7510
866-698-3316 (outside of Illinois)
Emergency: 630-469-7510 (for after hours service)
Fax: 630-469-0155
Email: To send us an e-mail message, please visit our Request Assistance function, or send us an e-mail at info@emotorstore.com
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